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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
206 ratings and 139 comments received in the last 90 days.
18 March 2025
Great service from start to finish, very professional.
13 March 2025
Quite stressful as there was a degree of sales pressure in some of the correspondence which for me is unwanted and actually puts me off. I asked about choosing a reg but was just allocated one even though I was told someone would contact me about it.
06 March 2025
As above with a helpful and comprehensive hamdover
04 March 2025
They explained the whole process clearly. They were supportive throughout. They explained the spec of the new Mini Cooper clearly and were genuinely the nicest of people to deal with.
02 March 2025
The delivery of my car was convenient due to the punctual, hassle-free process. The dealership's proactive communication ensured smooth coordination. The professional staff's efficiency and attention to detail were fabulous!
01 March 2025
Was complicated but got there in the end
28 February 2025
I was given a fair trade-in, kept informed of progress from order to delivery - 6 weeks. Nathan Whellams handled the transfer of my personal plate for me and the handover was comprehensive.
14 February 2025
Zoe, who sold us the car was likeable and skilled at highlighting the car's benefits. Peter had all bases covered at the handover .
05 February 2025
Very pleased, got everything we were looking to purchase - Jamie did a really good job
04 February 2025
Made to feel welcome right from the first enquiry. Nathan and colleagues took time to explain options and benefits answering many questions. At no time did we feel pressured or rushed.
02 February 2025
Excellent service given.
02 January 2025
Fully informed, helpful re pick up. Fabulous presentation of the new car with superb understanding of motability aspects
19 March 2025
Always very efficient and I know that any repairs will be carried out to a high standard.
19 March 2025
We are always pleased with our service on the car and great customer service
18 March 2025
The MOT was easy to book. I was kept in touch as to how it was progressing. Clean car ready for collection.
18 March 2025
Friendly and helpful
17 March 2025
The service was carried and and your service representative Jeremy Baverstock was excellent and he apologised for the damage caused to the drivers door.
17 March 2025
Friendly, timely, and helpful.
17 March 2025
I booked in for an early service and that's what I got
16 March 2025
The staff had time to talk through dverything
15 March 2025
May need to place a warranty call regarding a rattle and sticking drivers seat.
15 March 2025
Service is good if you get the right people to handle your servicing needs. Overflow system to handle calls is appalling, you never get phoned back and you need to use the MINI app of the car to understand when the work is done.
15 March 2025
Easy to book. Good communication. Firendly staff.
14 March 2025
The video of the underside of the car was very useful and gave peace of mind.
13 March 2025
Service is great but parts /labour are a little in the expensive side
13 March 2025
Efficient check in. Good communication
12 March 2025
Quick and comfortable area to wait.
12 March 2025
Amazing place and staff. And coffee. And biscuits.
11 March 2025
All work done on time
10 March 2025
kept up to date with progress of repair with prompt collection date and time
10 March 2025
They did exactly what was needed. Would be one more star if there had been more of a conversation about the oil leak that had been identified as an advisory and more detailed solution - I needed to be led into it with more notice and a plan.
09 March 2025
As above
09 March 2025
Very helpful staff
09 March 2025
Please see above. One contact should have been adequate.
08 March 2025
Kept informed throughout the service and the video was very helpful.
06 March 2025
Special mention for Lorraine being a lovely Mini representative, additionally for Jeremy who sorted out loads for me on the car at a really competitive price, thank you guys!
06 March 2025
Easy to book appointment and wait for the service to be completed.
05 March 2025
I just wish they managed to fix the problem the first time I brought my car into the garage cause I'm a driving instructors and obviously I'll rely on my car for my livelihood.
05 March 2025
Smooth, efficient appointment from start to finish. Facilities very clean and staff friendly.
05 March 2025
Everything completed
05 March 2025
The service addressed a recall and everything was taken care of.
04 March 2025
Didn't actually visit Snows Portsmouth, our car was collected
03 March 2025
Good friendly professional service
03 March 2025
Customer service assistant very helpful and attentive at all times.
02 March 2025
all staff were very helpful, with booking the car in, collecting and returning the car to my home service work was completed and I was kept informed
02 March 2025
Again great service
01 March 2025
Jeremy personally took charge and ensured all communication exacting and clear
28 February 2025
Have no complaints. Reason for visit was a simple check for a wiper motor wiring recall
28 February 2025
Staff were all fantastic, especially Mr Chapman (forgot his first name, sorry!)
28 February 2025
The team kept me informed while my car was with them.
27 February 2025
Always very helpful
27 February 2025
I a had a dash cam fitted and was told it would take all day, but the person fitting it was great and only took a couple of hours. Jeremy and his colleague talked me through assigning a key,
27 February 2025
Whole process from initial visit, then test drive onto financials and then handover was professional and friendly. Everyone we met was fantastic, but big shout out to Nathan for all his work, attention to detail and time taken.
26 February 2025
Easy to book
26 February 2025
Love Minis. Absolutely British. Fun Fun Fun all the time.
25 February 2025
Advised I neede new tyres when car MOT fitted same day
25 February 2025
Excellent customer service from Gary
24 February 2025
Very Satisfied
24 February 2025
Satisfied with the service, although it cost a bit!
23 February 2025
Great service, kept in the picture as regards time it would take and additional work needed. But I booked an air conditioner service and this was not done.
23 February 2025
Faultless.
22 February 2025
Staff are very helpful and explained everything
22 February 2025
Staff at Snows were very pleasant and helpful, and kept me informed of progress of my service
21 February 2025
Very friendly and personal service - I arranged the whole transaction from distance, relying on emails and calls. Dealing with Craig was an absolute pleasure - and the eventual in person meet for the handover was excellent, helpful and professional.
18 February 2025
Very professional
18 February 2025
Gary checked car in with a polite and professional manor.service and health check video from Aron. And apprentice Was very helpful . overall nothing whatsoever to complain about .would highly recommend this BMW dealership.
18 February 2025
Kept in the loop at all times. Fair pricing. Snow's found certain problems of which I was unaware.
18 February 2025
Lorraine - her hospitality great coffee. Thanks
17 February 2025
Jeremy was excellent and kept me updated all the way. However when I came to collect my car Jeremy was another customer. There were 4 members of staff stood around the servicing desk, one was sat down (Gary) and not one person offered to help
17 February 2025
Really easy to wait, very prompt
15 February 2025
Excellent customer service, honest and reasonable pricing and staff go above and beyond to help.
14 February 2025
Thorough service.
14 February 2025
Happy people
13 February 2025
Online booking very smooth. All work completed well within timescale. Polite and efficient staff.
12 February 2025
It would have been good to have been told to bring drivers licence in case I needed a courtesy car for a few days. I didn't and ended up being a real hassle getting back home and picking up my licence and coming back on a work day.
12 February 2025
Thank you to Jeremy, Hannah and Lorraine
10 February 2025
Excellent service given
10 February 2025
Garry and his colleague were fantastic
10 February 2025
Nothing too much trouble, I was expected, loan car ready. All completed in very quick time. On collecting my wife's mini all problems identified for fixing had been expertly done.
09 February 2025
Great
09 February 2025
Customer service
09 February 2025
Snows have high standards which they consistently maintain this is a must for me
09 February 2025
Very good dealership
09 February 2025
No issues
09 February 2025
On time, communicated well.
08 February 2025
Despite a miscommunication initially with timing of appointment! The team at mini were very professional and helpful
07 February 2025
Service was great - felt valued and interactions with staff were fab
05 February 2025
Seamless, professional service. Sammie and Craig delivered a high class service. Very understanding and respectful to their client. First class team
04 February 2025
Good welcome good service
04 February 2025
Great communication and staff.
03 February 2025
Friendly and helpfully
03 February 2025
I have been a customer of snow's for over 20 years and have been very impressed with the service I have received over the years
03 February 2025
They knew I was stranded over in the area without my car, while it was being serviced, so they ensured it was completed fairly quickly. Thanks for the wash & vacuum, but whatever they clean the windscreen with is a bugger to get off & really streaky!
03 February 2025
N/A car sale.
03 February 2025
Good service
02 February 2025
Professional, courteous
02 February 2025
The communication was excellent and I was made to feel like nothing was too much trouble. My car was well looked after, and my queries were answered patiently, so that I left with more knowledge than I had had before.
02 February 2025
Everything completed as requested. MOT advisories took us into a second day.
31 January 2025
Car ready on time .. work done as requested
30 January 2025
Same answer
29 January 2025
All costs clearly explained. Work carried out in a timely fashion.
28 January 2025
Friendly and helpful staff
28 January 2025
I received a detail report from the investigation on my mini
28 January 2025
As above - plus reasonable price
28 January 2025
Everyone helpful and explain things clearly. I had been recommended to take my car for a health check after repair of an oil leak a few months ago. It was an appointment for a specific time, and so far as I know the work was started on time.
27 January 2025
All fine/ok, but greater clarity on fact that 'urgent' flag on need for replacement tyre was not, in reality, urgent (having just previously been MOT approved).
26 January 2025
Great service from Natasha (I think!) Loved the pre check in digital survey, digital check in and complimentary express valet
26 January 2025
Very happy with the service, only tiny thing was when car was returned the seats were in odd positions and took me ages to get them back how they were and I asked for details about a service plan but not received anything
24 January 2025
Service team try and are friendly however issues are still ongoing car keeps having reacuring faults
24 January 2025
Got what I wanted
23 January 2025
Carried out mot and kept me updated
23 January 2025
was not impressed with the level of communication, the information I was given and responses to my concerns.
21 January 2025
Identified issues, provided quotes and kept to them with time promised as well
21 January 2025
Jeremy was very attentive and kept me informed at all times.
21 January 2025
My service was fully carried out on the agreed date and was completed well within the expected time frame.
20 January 2025
Brilliant
20 January 2025
I was called to say my mini was ready to collect but on arrival had to wait. I also needed some photos sending on the Southampton body repair centre and this wasn't actioned.
20 January 2025
Work carried out, no problems
19 January 2025
Car not hoovered in the back
19 January 2025
Quick and effecient
18 January 2025
It is always an enormous relief driving my car away from snows after it's been through your system, I love that the mechanics send a video, I'm never intimidated to ask a question and you will go out of your way to create the right financial solution
16 January 2025
All went smoothly and completed within estimated time. Jeremy went the extra mile.
15 January 2025
Gary very helpful at Service Desk; Jeremy kept me regularly updated on progress getting my Mini serviced & MoT'd plus replacing faulty part and repairing another. Courtesy car an eye-opener as it was first electric car I have driven!
15 January 2025
The take the car in for attention on time and it is ready on time. and the works completed that it went in for. I just wish someone could tell me when the new Mini electric soft top will be available
15 January 2025
Friendly and efficient
13 January 2025
Snows service people are really good, helpful and informative. I would not buy a car from the sales team though, completely different attitude to their (potential) customers.
13 January 2025
Vehicle followed up, easy to book in
13 January 2025
it was good
13 January 2025
Very good customer service, kept informed throughout
12 January 2025
Incredibly polite.
10 January 2025
Excellent friendly service
10 January 2025
wasn't clear when booked online that didn't have a 'waiting appointment '. I'd travelled some distance & was frustrated to find out it would likely be with you all day. Fortunately husband also having car done round corner or would have been stranded
09 January 2025
Very helpful ,despite a very busy day my car was ready by the time I asked
09 January 2025
Efficient and friendly service from Jeremy and the team at Snows.
05 January 2025
I had help to install mini app and lady was extremely patient!
02 January 2025
The job was done efficiently and quickly
01 January 2025
My first time not waiting while service and MOT were done, in spite of arriving by 8.30 it was a challenge to get the car by 5.30, as I was due out in the evening. I was unhappy with the hard sell to buy a tyre not urgently needed.
30 December 2024
Quick, nice waiting area and lovely staff
19 March 2025
Nathan was great